Answers to Your "Frequently Asked Questions" (FAQs)
Magnetic lashes are the latest, most notable trend to take over the wonderful world of beauty.
Ascent lashes are made from some of the safest synthetic materials in the industry.
You should always test new beauty products before application on the eyes. Try out the magnetic eyeliner on your wrist and attach the lashes. Wait 5-10 minutes to ensure there is no irritation.
If you grew up attaching faux eyelashes, you'll know the glue can be unyielding. With magnetic lashes, you apply 1-2 strokes of eyeliner as you would any liquid eyeliner, and wait for it to dry. Pop on the magnetic lashes onto the semi-dried liner and get ready to go, without fussing with glue.
Ascent Lash is a private company based in Seattle, WA.
We love to hear from you. Please email us with any concerns and feedback at firstname.lastname@example.org.
Ascent uses USPS shipping services to keep costs low. This generally means 5-7 business days in transit though it can be earlier or later depending on destination proximity to Seattle, WA, where products ship from.
We understand that sometimes you need to return or exchange. We want to help and make it as easy as possible. Please make your request initiated within 30 days. Mail back your products with the order number and we'll credit the payment method at the time of purchase. Shoppers are responsible for return postage.
All lashes should be removed before going to bed. You will be in best shape if lashes are removed and cleaned thoroughly to avoid irritation and to prolong the life of the lashes.
Use Ascent Makeup Removal Pen. Otherwise you can always use a mild oil-based cleanser to break down the liner gently. Upon loosening of the liner, use a wet cotton ball remove the rest of the liner
As with all beauty products, test a little bit on your robust skin first, commonly the hand. If no irritation occurs, then you can feel more confident that there will be no reaction. In a worse case scenario, wash with water immediately and if needed, seek medical attention.
They can last all day if liner is applied properly.
While we may not be able to stop an order in progress once an order has been placed, you can reach out to our customer service email to initiate a refund. (email@example.com).
Lashes can be used up to 50 times with proper care or until they lose their natural shape and structure. Never wear fraying or distorted lashes.
Lash care is simple. Read "How to clean..." instructions